DM SHOP MARKETPLACE
COMPLETE LEGAL & POLICY DOCUMENTATION
No-Return & Custom Product Policy
Platform & Domain: DM Shop Marketplace | shop.detourmaps.com
Operating Company: Entire Marketing Group LLC (Illinois, USA)
Address & Contact: 1541 S Harlem Ave, Forest Park, IL 60130 | detourcommunitymaps@gmail.com
Effective Date: January 1, 2025
Version: 2.0 (Updated March 2026)
SECTION 4 — NO-RETURN & CUSTOM PRODUCT POLICY
Platform: shop.detourmaps.com
1. Strict “All Sales Final” Policy
Due to the custom print-on-demand nature of Neighborhood Souvenirs, Special Item Products, and personalized merchandise, all sales are final.
Except where expressly provided under the qualifying exceptions below, DM Shop Marketplace does not accept returns, exchanges, or refunds for:
Change of mind.
Sizing preferences or incorrect size selections made by the buyer.
Incorrect custom text or typographical errors.
Buyer-submitted artwork or images that are low-resolution or otherwise unsuitable for production.
Incorrect logos, graphics, or other customer-provided content.
Other buyer-input errors submitted or approved at checkout.
Because custom products may enter production immediately after an order is confirmed, buyers are responsible for reviewing all order information before completing payment.
Extended combined lead times for Special Item Orders, by themselves, do not constitute a product defect or automatically create grounds for cancellation.
2. Exclusive Qualifying Exceptions
DM Shop Marketplace may provide a complimentary reprint, store credit, or refund, at the Company’s discretion and subject to verification, only when an order has a qualifying manufacturing or carrier-related defect.
2.1 Physical Shipping Damage
A product that is physically broken, damaged, or rendered unusable as a direct result of carrier transportation may qualify for a resolution.
The buyer may be required to provide clear photographic evidence of both the product and its shipping packaging.
2.2 Verified Production Error
A product may qualify for a resolution when there is a verified and material manufacturing error, including examples such as:
Ripped or materially defective seams.
A substantially misprinted or incorrectly produced graphic.
The wrong garment or product style being delivered.
Other material production errors attributable to the manufacturing or fulfillment process.
2.3 Seven-Day Reporting Window
Qualifying defects must be reported within 7 calendar days of confirmed delivery.
To request a review, the buyer must contact:
detourcommunitymaps@gmail.com
The request should include:
Order information.
A description of the reported defect.
Clear photographs showing the issue.
Photographs of the packaging when shipping damage is claimed.
Failure to report a qualifying defect within the 7-calendar-day reporting window may result in the claim being denied.
3. Digital Products & Gift Cards
Digital products and electronic gift cards are non-refundable once accessed, downloaded, or electronically delivered, except in cases of a verified technical delivery failure reported within 48 hours.
Technical delivery issues must be reported to:
detourcommunitymaps@gmail.com
The Company may request relevant order information or technical details necessary to verify the reported delivery failure.
Once a digital product has been successfully accessed or downloaded, or an e-gift card has been successfully delivered electronically, the transaction is considered final, subject to any rights that cannot legally be excluded or limited under applicable law.